Consistent service provision across Scotland
RECOMMENDATION 13: CONSISTENT SERVICE PROVISION ACROSS SCOTLAND
NBN Regional Hub Partners should offer a set of core services in a consistent way so that service users from across Scotland can access the same core service from any location in Scotland.
The design of each service provided through the network of NBN Regional Hubs should be refreshed using a digital service design approach involving service users to improve the user experience to the greatest extent. NBN Regional Hub Partners should be free to provide additional added-value services tailored to local demand and to charge for such added-value if necessary and if without detriment to the core services provided.
All services should be accessible online, with the NBN National Hub maintaining a Service Catalogue for all services available in Scotland.