Status: Complete

The aim of this workshop, held on 17-18th October 2017, was to identify the service families that provide added-value for service users and to understand the scale at which each service family is needed to fulfil the requirements of each broad category of Service User. It compared the effort and value of providing each service family in each possible way, i.e. at each level (local, regional, national and central), and by the end of the workshop a service catalogue for the infrastructure had started to emerge.

Some important messages from this workshop were:

  1. The minimum scale of delivery is regional owing to the need to obtain both economies of scale and local value.
  2. Every service needs an online presence.
  3. Most external services are ‘1:Many’ ie 1 provider to many users.
  4. An ‘automated planning screening service’ is needed at a national level, while ‘enhanced interpretation services’ would be higher value at a regional level.

The emerging service catalogue, and resulting proposed Service Provision Model, together with the transcript of the workshop discussions are included in the workshop outputs document (available below). The catalogue, the proposed Service Provision Model, and the proposed Data Flow model (developed during Workshop 1) will be taken forward to the future workshops.

Outputs from the SBIF Review Workshop on Services [PDF, 53pp, 2.2MB]

Please note: a high resolution output file is available on request from Christine Johnston, NBN Scottish Liaison Officer.

All four SBIF Review workshops have at their core a series of assumptions, listed on the Stage 3 – Find and evaluate options page.