The aim of this workshop, held on 17-18th October 2017, was to identify the service families that provide added-value for service users and to understand the scale at which each service family is needed to fulfil the requirements of each broad category of Service User.

It compared the effort and value of providing each service family in each possible way, i.e. at each level (local, regional, national and central), and by the end of the workshop a service catalogue for the infrastructure had started to emerge.

The emerging service catalogue, and resulting proposed Service Provision Model, together with the transcript of the workshop discussions are included in the workshop outputs document (available below).

Outputs from the SBIF Review Workshop on Services [PDF, 53pp, 2.2MB]

Some important messages from this workshop were:

  1. The minimum scale of delivery is regional owing to the need to obtain both economies of scale and local value.
  2. Every service needs an online presence.
  3. Most external services are ‘1:Many’ i.e. 1 provider to many users.
  4. An ‘automated planning screening service’ is needed at a national level, while ‘enhanced interpretation services’ would be higher value at a regional level.